Wednesday, August 06, 2008

Fire ADT?

It happened again at 2:45 last night. It has probably happened, with us at home, 3 other times and always at night. Every time it happens I swear it takes a couple of years off our lives.

You are wondering what IT is, aren't you? Our very loud, very intense, ADT fire alarm went off again at 2:45 in the morning. This happens from time to time and there is no logical reason for it...according to ADT. It is terrifying to wake from a dead sleep to a deafening alarm and a male voice blaring "FIRE, FIRE, LEAVE IMMEDIATELY". And, of course there is no fire - thankfully! Another scary part of this is that our boys do not wake up. I know they are sound sleepers...but it is mind boggling to me they can't hear it. I believe the neighbors could hear it.

Chris and I bolted out of bed. I failed to get the alarm turned off upstairs during my heart attack and Chris ran downstairs to turn it off. We have this routine down now. I grab the phone because ADT will be calling in seconds from when it goes off to decide if they need to stop the firetruck.

Yes, a firetruck is deployed automatically unless ADT tells the fire department it is a false alarm. We have been out of town when this has happened and the firetruck came to our house. We have also been home when this has happened and somehow missed the call from ADT only for me to have to greet the firemen at our front door in the middle of the night. That was embarrassing. It NEVER happens during the day, of course.

You can see that that this is highly frustrating. I've tried to deal with ADT about it and I refuse to pay for a service call to fix their problem. Last I talked with them the basement fire detector (which is always the one with the problem) had been put on stand-by to not do this, but obviously something has changed.

Now here is our dilemma. We keep talking about firing ADT. We hardly ever use the home security part. However, I do feel safe having the fire service (even if it doesn't seem to properly work) because it would definitely protect our house if we ever actually had a fire. Hell, firetrucks have been out to our house twice. The system also has a dinger on the doors whenever a main door is opened. That is my favorite feature. I know if the boys have gone in or out and it really helps to keep an eye on them. No one can get in without me knowing it.

All that being said, the heart attacks in the middle of the night are getting old. We can never get back to sleep because it is just terrifying to wake up like that. I could only think last night after going back to bed what could have happened and I really never got back to sleep. How would we have gotten out, would we have been able to get out the main floor, would we have to use the fire ladder....aghhhhh.

So, we don't know what to do. I'm going to call ADT back again today and "talk" about last night...but I don't think anything will come of it. Anyone out there had this problem?

1 comment:

Anonymous said...

Yes, this happened to us at 5 am this morning. It's so hard to get back to sleep after it goes off. I read someone else's blog and they said ADT told them to blow the smoke alarm with the hair dryer to get any cobwebs or dust of it because that could make it go off. I'll try that tonite, but don't know if it will help. My husband always wants to fire ADT when an alarm goes off and we don't know what triggers it. This is the first time the fire alarm has gone off. Before that it was the burglar alarm. It's a pain, but we do turn it on every nite, and I do feel safer. We've had it 13 years, so in the long run I guess it's been worth it.